Privacy Policy

Last updated: April 2026

1. Who We Are

Callan Motors ("we", "us", "our") is a used and classic car dealership located at 100 Dufferin St, Perth, ON K7H 3A7. We operate the website callanmotors.ca. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information you provide to us, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect personal information only when you voluntarily provide it, such as when you submit a finance application. This may include:

• Full name, phone number, and email address
• Mailing address, city, province, and postal code
• Date of birth
• Last 4 digits of your Social Insurance Number (SIN) — for identity verification by lenders only
• Employment status, employer name, income, and length of employment
• Vehicle of interest and trade-in details
• Co-applicant information (if provided)

We also automatically collect limited technical information when you visit our site:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited and time spent on each page
• Referring website or advertisement (UTM parameters)

3. How We Use Your Information

We use the information we collect to:

• Process and respond to finance applications
• Match you with appropriate lending options
• Contact you regarding your inquiry by phone, email, or SMS
• Improve our website and marketing effectiveness
• Comply with applicable laws and regulations

We will not use your personal information for any purpose other than those identified above without your consent.

4. SMS Communications

When you submit a finance application, we may send you a one-time SMS confirmation to the phone number you provided. This number does not support two-way chat. If you reply, your message will be forwarded to our team and we will follow up by phone or email. You may opt out at any time by replying STOP or by contacting us directly.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

• Lending partners — to process your financing application, with your consent
• Service providers — who assist us in operating our website and business (e.g., hosting, email delivery, SMS), under strict confidentiality obligations
• Legal authorities — if required by law or to protect the rights and safety of our customers or staff

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Finance application data is generally retained for a minimum of 7 years in accordance with Canadian financial record-keeping requirements.

Incomplete applications (where you stopped partway through the form) are retained for 90 days and then deleted or anonymized.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption. Sensitive fields such as SIN last-4 digits are stored in a secured database and never transmitted in plain text. We do not store full SIN numbers under any circumstances.

8. Cookies and Tracking

Our website uses session cookies to maintain your browsing session and remember your progress through multi-step forms. We may also use third-party analytics tools (such as Google Analytics) that place cookies on your device to help us understand how visitors use our site. You can disable cookies through your browser settings; however, some site features may not function correctly without them.

9. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to the collection, use, or disclosure of your information (subject to legal or contractual obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party sites such as Carpages.ca. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes your acceptance of those changes.